Shipping and payment conditions

How will my order be shipped?

All products are shipped with our selected partner DHL .

How much are the shipping costs?

If we ship within Germany, you pay no additional shipping costs. Shipping within the European Union is €14.99.

Which countries belong to the European Union?

*European Union - Zone 1

  • Belgium
  • Bulgaria
  • Denmark (except Faroe Islands, Greenland)
  • Estonia
  • Finland (except Åland Islands)
  • France (excluding overseas territories and departments)
  • Greece (except Mount Athos)
  • Ireland
  • Italy (except Livigno and Campione d'Italia)
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands (except non-European areas)
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovakia
  • Slovenia
  • Spain (except Canary Islands, Ceuta and Melilla)
  • Czech Republic
  • Hungary
  • Cyprus

How long are the delivery times?

Deliveries within Germany normally take 1-2 working days. If we ship to an EU country, the standard delivery time is 3-7 working days. The delivery times depend on which country the item is being shipped to. The delivery times can also be viewed from our shipping partner DHL.

How can I return a product?

If you are not satisfied with a product, you have 14 days after receiving your order to return the package. The shipping costs must be borne by yourself.

A notice:

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage paid.

Excluded here are individually manufactured products (bowl elevation with personalization).

(see cancellation policy)

Can I track my order?

Sure, of course! You will receive an email from us with your tracking number. As soon as your package is with our DHL partner, you will immediately receive an email with all relevant information.

Klarna payment terms

In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

  • Invoice: The payment deadline is 14 days from the dispatch of the goods/ticket/or, for other services, from the provision of the service. The invoice purchase terms and conditions for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn .klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0 .
  • Installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated in the checkout. The installment payment is due at the end of the month after Klarna sends a monthly invoice. Further information about installment purchase including the general terms and conditions and the European standard information for consumer credit can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
  • Immediately: Your account will be debited immediately after you place your order.
  • Direct debit: The debit takes place after the goods have been dispatched. The time will be communicated to you by email. (Please only list the payment methods that you offer here.)

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, as part of the purchase initiation and processing of the purchase contract, we forward your data to Klarna for the purpose of address and creditworthiness checks. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com /1.0/shared/content/legal/terms/K502554/de_at/user . General information about Klarna can be found here: www.klarna.com. Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany/Austria.