Shipping and payment conditions

How will my order be shipped?

All products are shipped with our selected partner DHL.

What are the shipping costs?

If we ship within Germany, you pay no additional shipping costs.

Shipping within the European Union depends on the weight of the package:

Small package XS up to 2kg insured: €8.99

Package up to 5kg insured: €16.49

Which countries belong to the European Union?

*European Union - Zone 1

  • Belgium
  • Bulgaria
  • Denmark (except Faroe Islands, Greenland)
  • Estonia
  • Finland (except Åland Islands)
  • France (except overseas territories and departments)
  • Greece (except Mount Athos)
  • Ireland
  • Italy (except Livigno and Campione d'Italia)
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands (except extra-European territories)
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovakia
  • Slovenia
  • Spain (except Canary Islands, Ceuta and Melilla)
  • Czech Republic
  • Hungary
  • Cyprus

Which countries do we ship to?

In addition to Germany, we also ship to Belgium, Denmark, Estonia, Ireland, Italy, Croatia, Latvia, Malta, Netherlands, Slovenia, Czech Republic, Hungary

What are the delivery times?

Deliveries within Germany usually take 1-2 working days. If we ship to an EU country, the standard delivery time is 3-7 working days. Delivery times depend on the country to which the shipment is sent. Delivery times can also be viewed on our shipping partner DHL's website.

How can I return a product?

If you are not satisfied with a product, you have 14 days after receiving your order to return the package. Shipping costs must be borne by the customer.

Note:

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.

Custom-made products (dog bowl stand with personalization) are excluded from this.

(see right of withdrawal)

Can I track my order?

Of course! You will receive an email from us with your tracking number. As soon as your package is with our DHL partner, you will immediately receive an email with all relevant information.

Klarna Payment Terms

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

  • Invoice: The payment period is 14 days from the dispatch of the goods/ticket/or, in the case of other services, the provision of the service. The terms and conditions for invoice purchase for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
  • Installment purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR) or under the other conditions stated in the checkout. Installment payment is due at the end of the month after Klarna sends a monthly invoice. Further information on installment purchases, including the general terms and conditions and the European standard information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
  • Sofort: Your account will be debited immediately after placing the order.
  • Direct debit: The debit will be made after the goods have been shipped. You will be informed of the date by e-mail. (Please only list payment methods that you also offer.)

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit assessment within the framework of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be processed by Klarna in accordance with applicable data protection regulations and as described in Klarna's data protection policy for Germany/Austria.

Are you our match?

  • Public profile

    Your community is important to us. Your Instagram or TikTok profile must be public and have an active, engaged following in the cat or interior design niche.

  • Place of residence in Germany

    Since we custom-manufacture and ship our products using 3D printing, a residence in Germany is currently a requirement for smooth logistics.

  • Attention to detail & content

    We value high-quality content. You have an eye for good lighting and showcase our products in a clean, appealing environment.

FAQ Partnerships

How will I know if my application has been accepted?

We take a very close look at every application and every profile.

  1. The Content Check: First, we check whether your style and content align with our brand philosophy at CAT LOURI. Here, we pay particular attention to the aesthetics of your posts and how you present your cats.
  2. The Detail Check: If your profile impresses us, we will get back to you by email within a few business days. In this second step, we will ask you for a current screenshot of your insights (reach & engagement of the last 30 days). This is how we ensure that our partnership stands on a solid foundation.

As soon as the figures have been checked and everything is a good fit, we will discuss the details of your personal CAT LOURI set and send your individual elevated feeder into 3D printing!

Which discount code will I receive for my community – and what do I need to keep in mind?

Once we have finalized our partnership, we will create a personal discount code for you to share with your community.

  • Your benefit: Your followers receive a 15% discount on their order at CAT LOURI.
  • No minimum order value: We want to make it as easy as possible for your community to try our products. Therefore, the code is valid from the first euro.
  • Conditions: The code can be redeemed once per new customer. Please note that it cannot be combined with other promotions, already discounted sets, or vouchers.

Is there a minimum number of followers I need?

In short: No. CAT LOURI is a growing label itself, and we know that an account's size does not reflect the passion and quality of the content.

Far more important to us than a high follower count are:

  • Engagement: How actively do you interact with your community?
  • Interaction: Do your followers respond to your tips and recommendations?
  • The Fit: Does your style and how you treat your cat align with our values?

We are happy to give even very "small" accounts (micro-influencers) a chance if we see that the heart is in the right place and the content aesthetically complements our 3D-printed products. Our focus is on growing together!

How long does a collaboration last and what exactly are my tasks?

We focus on sustainability rather than one-off posts. That is why our standard process looks like this:

  • Duration: We initially agree on a 3-month trial period. This gives us both enough time to see how your community reacts to CAT LOURI. If it is a perfect fit for both sides ("Match!"), we would be very happy to extend the partnership long-term.
  • Your tasks: You present your CAT LOURI set authentically in your everyday life with your cat. Specifically, this means creating high-quality content (e.g., Reels, Stories, or posts) in which our products and your discount code are clearly visible.
  • The next step: After your successful application, we will send you our detailed guidelines. There, you will find everything you need to know about the content, the schedules, and how we can work together to get the most out of the collaboration.

Note: There is no entitlement to a partnership. We evaluate every application individually to determine its alignment with our brand philosophy. The taxation of non-cash benefits is the responsibility of the cooperation partner.